Measurable and Lasting Impact.

Global Law Firm Deploys Critical New Business System

Human Resources Information System (HRIS) and Business Processes

Increased efficiency and optimized revenue

In this critical, companywide initiative, we led the transformation of the firm’s core HR practices and processes across every functional area. Through increased automation and new self-service options, 19 offices globally now have immediate visibility into the key drivers of the business to help increase efficiencies and optimize revenue.

Software Company Adopts Project Management Best Practices

Custom Project Framework increases accountability and project success

reduced labor costs and project cycle time

We developed a customized Project Framework after an in-depth current practices analysis. The implementation included process reengineering, tools, templates, training and coaching. The Framework, designed specifically to function within this client’s existing structure, reduced labor costs, rework and project cycle time on hundreds of projects per year.

Global E-commerce Leader Saves Millions with Big Data Analytics

Data analytics and business intelligence automated for critical enterprise compliance

automated tax compliance on a country-by-country basis

We led the Finance Team’s key initiative to develop and implement a new data extraction methodology and logic model. By reconciling legacy data with new data, we automated tax compliance on a country-by-country basis — down to the individual customer level. Outcomes included a $10M reduction in audit exposure and an annual savings of more than $100M.

Online Travel Company Overhauls Corporate Call Center

Successful Case Management System implementation reduces AHT

10-minute decrease in average handle time

In this critical enterprise initiative, we led a CRM and corporate compliance implementation that created a, first of its kind, cross-functional partnership between Contact Center Operations and IT teams. We delivered streamlined processes and automated documentation of service-type calls, achieving a 600-second decrease in average handle time (AHT) and post-call work.

Wireless Company Achieves Product Category Rebound

Product management and program strategies expand market and grow demand

growth in excess of 50% year-over-year

This initiative required expert analysis of a key product category, positioning, channel segmentation, merchandising and demand generation strategies for a family of devices. We led the development and implementation of highly effective marketing programs, including; new, more cost effective, digital and social media solutions. With a newly identified target market, we achieved category growth in excess of 50% year-over-year.