Success Stories

System Conversion and Consolidation

Need

After a merger of several partners, our client needed to cut operating costs. The company aimed to streamline the large scope of billing-related systems through a system consolidation.

The planned consolidation consisted of converting approximately 450,000 subscribers, 35 retail stores and 50 markets to the new billing systems, and converting essential system applications. A MosierMcCann business analyst was added to the team to develop and implement mission-critical testing for the conversion.

Actions

Identified, documented and tracked test scenarios, test plans and test schedules.
Managed daily testing tasks and issues for multiple teams.
Coordinated and executed two pilot implementations.
Partnered with internal and external IT and business resources to ensure a smooth conversion.

Results

Thorough testing resulted in the seamless conversion of the customer base into the new billing system.
Critical billing applications were converted successfully to our client's new standard.

Need

After a merger of several partners, our client needed to cut operating costs. The company aimed to streamline the large scope of billing-related systems through a system consolidation.

Actions

Identified, documented and tracked test scenarios, test plans and test schedules.
Managed daily testing tasks and issues for multiple teams.
Coordinated and executed two pilot implementations.
Partnered with internal and external IT and business resources to ensure a smooth conversion.

Results

Thorough testing resulted in the seamless conversion of the customer base into the new billing system.
Critical billing applications were converted successfully to our client's new standard.